Customer Testimonials
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NMD Solicitors
Specialist music law firm
"We were unhappy with our IT support, needed to upgrade our hardware and were losing days rather than hours of email service while waiting for engineers to attend our offices when things went wrong. We wanted our IT to work more effectively and also wanted the capacity for our partners to access email remotely when abroad. Virtual IT offered us a complete solution which meant we got the new equipment we needed included in the monthly support costs, and also provided us with more reliable and secure IT that allows us to access our systems from home."
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Watson Phillips Norman
Direct Marketing Company
“We are heavily reliant on IT for creating client documentation and customer communication. When we started operations, Virtual IT gave us the same level of reassurance and service as a top quality in-house IT manager but without the associated cost. I thought it might just be an interim solution, but the service has grown with us and now I can’t imagine why I would need an IT manager. I can get on and focus on what I do, safe in the knowledge that everything works or will be solved quickly in the event of a problem.” |
Net Communities
Publishers of the ITproPORTAL.com Network
"Being in the IT media business, we are very technology-savvy and get a lot of free kit from hardware and software vendors in exchange for advertising. Virtual IT’s proposition had to be very compelling for us to even consider it. We got brand new equipment and software together with full support for the same cost as half an additional employee annually. We’re demanding clients, and Virtual IT listened, understood and accommodated our requirements. Virtual IT has taken away our day-to-day headaches, freeing our tech/development team to focus on moving our business forward. This approach definitely represents the right solution for SMBs."
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>> Pi Capital, Independent venture capital firm
“Having utilised various different support companies and having bought different pieces of equipment from different people, we realised that we needed to integrate all our IT needs under one provider. Working with Virtual IT has greatly simplified our buying process – we know now that we get the right level of equipment and the right software, firewall, back up etc. for a sensible and fixed price.”
>> Clear Insurance Management, Independent Insurance broker and financial adviser
"Our whole business is based on knowledge and data, so our underlying platform has to be robust. Before, I had to oversee multiple suppliers - now I hardly have any involvement or have to spend any time on IT. On top of this I gain proactive, value-added advice from specialists in their field. The Virtual IT solution has proved easily and quickly scalable, supporting the rapid growth in our workforce. I’ve been very impressed by the high quality kit and the swap-out service, whereby failing equipment is simply replaced within 24 hours. Having Microsoft exchange sited remotely also forms part of our risk management strategy in terms of regulatory compliance".
>> Ashton Penney, Interim Management Solutions
"After several acquisitions, we had multiple legacy hardware and software platforms, so we needed to upgrade, replace and standardise. We looked at various alternatives, but Virtual IT was the only company that quoted us a fixed price. The annual cost, including all the new kit for our London and Leeds offices, was less than our two full-time IT people’s salaries. This model also helped us to enhance our disaster recovery position. We can now be operational within two days of a major problem, whereas before we couldn’t have quantified it. All in all, Virtual IT has proved highly efficient from a cost, technical and growth perspective".
>> Ark Group, Management Strategy Conference and Publishing
“We went through what lots of companies do, with our IT evolving in a rather ad hoc manner and reactive budget-based maintenance. We spent far too much time on IT planning, when fundamentally we weren’t interested in it and just wanted to get on with our jobs. We loved it that Virtual IT enabled us to start afresh with brand new kit, and that if something fails it is just replaced. This solution provides us with stability and peace of mind, together with a high level of service that includes covering our overseas offices out of hours. Now we don’t have to worry about understanding developments in IT, everything is proactively upgraded without us having to think about it.”
>> HAIL, Haringey Association for Independent Living
“Virtual IT has a very friendly and customised approach, taking our costs over three years they really helped us to understand our overall IT costs and helped us to think about our IT needs. The fixed costs enable us to predict costs and fix budgets and we know exactly how costs increase when we expand. The installation was painless, and due to the way Virtual IT provide remote support we use this as a training mechanism for our less IT aware staff who have really increased their IT knowledge over the years. We recognise that outsourcing works for us, our business is not IT, and we can save money and time by outsourcing to experts. It takes away a lot of headaches – and we have someone to blame if it goes wrong!”
>> LCH, Housing charity
"In February 2007, Virtual IT replaced our existing hardware and systems with little to no fuss, and provided us with future-proofed technology that could be upgraded when the need arose. We are greatly impressed with Virtual IT's service and commitment in the five years we have been dealing with the company. The technology has proved reliable and the after-sales support has been excellent."
>> Musicians Union, Organisation representing musicians
"The back-up and recovery service from Virtual IT has enabled us to get on with our work without having to worry about any potential downtime. Fortunately, since 2005 when we signed with Virtual IT, we have never had to put their recovery service to the test."
>> ExCel London, Exhibition and conference centre
“Why did I choose VIT? With only a small internal IT team, all our time was spent 'standing still' - just keeping things going. Our partnership with Virtual IT will allow us to complete projects to take the business forward - my IT resources have effectively grown manifold and I can now achieve things I could not previously. VIT operates across the spectrum: the routine, day to day, is taken care of for me, saving me time, and the specialist expertise in new and current technologies saves me money and it will all improve the service I provide to my business."
>> Publicacity (formerly ICAS), PR Consultancy
"The provision of 24x7 support was an important factor in selecting Virtual IT as our new IT partner. In practice it has proved invaluable, enabling us to provide our clients in turn with a seamless service provision".
>> EPIC, Database research company
"Virtual IT has provided us with the complete package of technology and support, which has enabled us to really concentrate on our core goal of facilitating access to primary care data for medical research. In particular, the 24x7 IT monitoring service provided by Virtual IT has alleviated a lot of the time that previously we had to devote to IT hardware issues".
>> Garner International, Blue Chip Executive Recruitment
"The Virtual IT installation wasn’t a particularly significant event; in fact it was a total non-event. We left the office with our old machines one evening and the next day all the new machines were installed - quicker, better and with all our data. Since then Virtual IT has assisted us not only with IT, but also low-cost phone calls and mobiles, plus saved an enormous amount of time on supplier management".
>> Contract Connections, Recruitment Specialists
"We teamed up with IT support specialists Virtual IT two years ago and since then we have been freed-up to concentrate on what we do best – providing our clients with the right staff and maintaining a strong personal relationship with them. The predictable costs achieved by the fixed monthly fee are also a bonus – it's helped us achieve consistent year on year growth and reduces our IT costs by 30 per cent. "