24/7 Support

Here at Virtual IT we pride ourselves on our commitment to excellent customer service. When you contact Virtual IT your query will be handled by a trained professional. In 90% of all cases the individual you speak to first with be the individual who resolves your issue, providing you with a single point of contact and continuity throughout the process.

50% of incidents logged are resolved within 30 minutes with a median time to close of 26 minutes.

We achieve our high IT support levels through extensive investment in our back office systems and remote support tools that allow us “see what you see” as if we were sitting next to you. It doesn’t matter whether you are in the office, travelling on business or at home; so long as you have an internet connection we will be able to provide you with the support you need to maintain your productivity.

While many of the companies to whom we provide IT support services are based in London and throughout the UK, an increasing number of our clients have offices all over the world. Whether you are in New York or Singapore, we offer the same grade of service no matter what time of day, every day of the year. And finally we offer you 24/7 support with help desk technicians based in New Zealand providing support outside UK working hours.