When installed as a Virtual IT customer you will be assigned a dedicated strategic account manager. This person will be responsible for your IT support relationship and is tasked with the following:-
- Review at regular intervals our performance against pre-defined SLAs.
- Discuss any technology questions or issues you may have.
- Keep you up to date with Virtual IT and any initiatives or products we are working on.
- Be a point of escalation within Virtual IT.
We will visit you a set number of times a year and discuss and rate the IT support you have received from Virtual IT. This will be done by using statistics taken directly from our helpdesk and tickets you have logged to show a holistic view of your organisation, the issues they have had and how well they have been resolved. This meeting is also a good time to discuss the future and understand what strategically you would like to be doing with your IT moving forward.
We want to work closely with you to share our market experience to help you remain competitive and help remove some of the IT pain, so you can focus on what you do best. The fact that half of our new business is referred by our existing customers is testament to the service we provide.