Hosted PBX – are the days of onsite phone systems numbered?

The first thing to say about this is that we are looking at phone systems appropriate for use within the SME market, specifically the low to mid-sized SME’s. Traditionally when a company needs a phone system and they have more than 5-10 users and are not in a managed office they would purchase a physical phone system which would be installed in their offices by a specialist support company. They would then have the phone system for a number of years and pay for the maintenance through their PBX supplier.

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